Contact

SleepFox help

Why does SleepFox need the microphone?

To hear snores. Audio is processed on your phone and is never uploaded. The Android app has no internet permission.

It stopped listening during the night

Some phones close apps to save battery. When SleepFox asks, allow it to ignore battery optimisation, and keep the "Ember is listening" notification switched on. On some brands you may also need to allow background activity in the phone's battery settings.

It counted a sound that wasn't me

Open the clip and tap "Not you?". SleepFox learns from this on your phone and gets better at ignoring that sound.

How do I restore Forever Den on a new phone?

Sign in to the same Google Play account, open More in SleepFox and tap Restore purchase.

Can I get a refund?

Purchases are made through Google Play, so refunds are handled by Google under Google Play's refund policy. You can request one from your Google Play order history.

How do I delete my data?

Open More and tap Delete everything, or uninstall the app. See Delete your data for details.

Can SleepFox tell me if I have sleep apnoea?

No. SleepFox is a wellness app, not a medical device. If you're worried about your sleep or breathing, talk to a doctor.

MorseLight help

Why does MorseLight need the camera and microphone?

Only for Catch: the camera reads flashing lights and the microphone hears Morse tones. Nothing is recorded, and sending with the torch needs neither permission. The Android app has no internet permission.

Catch isn't reading the light

Get closer, make the room darker if you can, and hold your phone steady. Tap the light on screen to lock onto it. If Blink says your camera is slow, ask the sender to slow down a little.

The torch didn't flash

Some phones have no torch, or another app is using it, and a torch can switch off when it gets warm. MorseLight flashes the screen instead when that happens.

Does SOS call for help?

No. SOS only flashes a signal. It doesn't call anyone. In an emergency, call your local emergency number.

How do I reset Morse School or delete my data?

Clear MorseLight's storage in your phone's Settings, or uninstall the app. See Delete your data for the steps.